MICROSOFT
DYNAMICS CRM

Microsoft Dynamics CRM is a corporate system ideal for managing your customer relationships. With CRM, you know the history of your business relationships, but you have all the business, marketing and service activities under your fingertips in real time. The CRM system guides your salespersons step by step to successful sales, simplifies the administration, and increases their mobility and productivity. Marketing department benefits from a rich database of former, current and potential customers and can generate targeted and automated campaigns. The service exactly recognizes the customer and can take care of it precisely. MS Dynamics CRM is the ideal solution for all businesses that consider quality business relationships as the essence of business.

PRODUCTIVITY

Easily insert emails into CRM, analytics outputs via Excel templates and more.

MOBILITY

Send activity links to the mobile CRM application, availability of documents stored in SharePoint and through the mobile CRM client.

IN CLOUD

Gives you freedom of movement. It also works on tablets and smartphones.

CLEAR

Software is easy with advanced navigation and familiar reports.

CUSTOMIZED

Dynamics CRM can be fully adapted to your needs and nonstandard requirements.

SIMPLY

It works with SharePoint solution, offering attractive integration with Outlook. This benefit is provided only by Microsoft’s CRM.

FUNCTIONALITIES

You can use MS Dynamics CRM almost immediately after installation, activation in the cloud. As it trusts 4.5 million businesses around the world, its screens and processes are tuned for optimal interaction with the user. You can easily modify the system – changes to a data model, forms, processes, or output reports are relatively simple, and a more experienced user can customize the system.

SALE

INTERNACIONAL SALES

MODERN SALES

Today’s customers have rich Internet resources, and they usually make decisions before you can reach them. You need to tailor your business strategy and build quality relationships.

With Microsoft Dynamics CRM (Online), your sales representatives can focus on the most important things, faster achievement, and sell more.

BUSINESS PROCESS

BUSINESS PROCESS

From getting a business contact and addressing it through creating business opportunities and related documents (such as offering, calculation) to real business relationship closure and service … All these process steps are customizable to your needs and the system evaluates quantitatively and qualitatively. In addition, you can add tasks to your colleagues, record all related activities, plan your goals, and evaluate their performance.

MANAGEMENT

MANAGEMENT

You can get an overview of the business activities of the entire team with statistics, charts, and pointers that you download on your home screen. A detailed view of customer information will also allow you to discover hidden reserves in your customer approach and identify the most important sales activities that will enhance your customer relationships.

MARKETING

WORK WITH A DATABASE

WORK WITH A DATABASE

The marketing module is closely linked to CRM sales, allowing you to work comfortably with a database of contacts (individuals and companies). Precise targeting of your marketing campaigns cannot be easier. Directly in MS Dynamics CRM, you plan and carry out marketing activities and the business does not lose track of which customer, for what purpose, within which campaign was addressed, how it responded, and how it affected your relationship to successful business.

CAMPAIGNS

CAMPAIGNS

Reach customers with personalized multi-channel campaigns. Visual Campaign Designer is a tool that lets you create and manage multi-channel campaigns (email, social media, events, mass emailing) simply in one screen window. In MS Dynamics CRM, you can plan not only all the marketing activities associated with your campaigns, but you can also compare campaign costs to reality. Since CRM monitors the entire business process, it allows you to track revenue from your campaign and then evaluate the effectiveness of your marketing activities.

EMAILING

EMAILING

Standard functionality of MS Dynamics CRM can be complemented by professional tools for sending bulk email. The ClickDimensions solution covers not only the distribution and creation of emails and questionnaires, but also tracking site traffic, social networking, telemarketing and many other functionalities. E-mailkampane.cz is a professional solution for automated messaging, newsletters, invitations, A / B testing.

MANAGEMENT

MANAGEMENT

Create a marketing plan that suits your needs. This saves time and strengthens the brand and communication consistency of your company. Keep track of your goals and key productivity metrics. You can customize your home screen so you can see all the statistics right after signing in. You can assign tasks to your business team based on campaign responses, then see what other steps the business has done to tailor your other activities.

SERVICE

CARE

CARE

By selling products or services to a customer, the business relationship is far from ending. Microsoft Dynamics CRM is a system with which you have the whole area of care of existing customers. Records of complaints, post-warranty service, service inspections – all of this is available immediately. Dynamics CRM can be linked to service incidents in HelpDesk – in this case, you have complete communication with your customer in one system.

MANAGEMENT

MANAGEMENT

You can comfortably schedule your people’s work in a clear calendar. At the same time, you do not book your own resources unnecessarily because you are fully in control of their optimal use. Indicators of service efficiency, expense, time consumption, and more will help you make quick decisions.

FREE ONE MONTH TEST VERSION

25 user licenses under the Office 365 plan for one month free of charge. + Delegate message for possible setup help.

Contact us:

Do you have questions? Do not hesitate to contact us through a message at info@wbisolution.com

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